NOLA AI, Inc. Privacy Policy

1. Information We Collect

• Name and contact information (e.g., email address)
• Account credentials
• Payment or billing information

• Data you upload or input to train or fine-tune models
• Configuration parameters, metadata, and artifacts from model training or inference
• Logs and telemetry from platform usage

2. Data Segregation and Access Control

• Customer data is logically separated and access is role-based.
• Access is granted only as needed to operate, secure, and maintain the Services.
• Multi-factor authentication is required for all employee access to sensitive environments.

3. Sub-processors and Data Processing

• All Sub-processors are subject to contractual data protection obligations.
• We process personal data only according to your instructions and to the extent necessary to provide our Services.

4. Security Measures

• All employee devices are encrypted using AES with a minimum 128-bit key.
• Real-time antivirus and anti-spyware protections are enforced.
• Operating systems and software are regularly updated and patched.
• Access is secured with complex passwords and multi-factor authentication.
• Personally owned devices are not permitted to process customer data.

5. Incident Response

We maintain a formal security incident response process. If we become aware of an incident involving unauthorized access to or disclosure of your personal data, we will notify you without undue delay, in accordance with applicable law.

6. Data Retention and Deletion

• We do not retain your training data or inference outputs beyond what is necessary to provide the Services or fulfill legal obligations.
• Upon request or termination of your account, we will return or delete your personal data within 30 days, unless legally prohibited.
• You may request deletion of your data at any time by contacting privacy@nola-ai.com.

7. Use of Sensitive Data

Our platform is not intended to process sensitive personal data, including:

• Government-issued identification numbers
• Financial account credentials
• Health or biometric data

If you choose to process such data, you are solely responsible for ensuring compliance with all applicable laws and regulations.

8. Third-Party Tools

• Sub-processors who process personal data are listed in our documentation.
• Other tools (e.g., model evaluation frameworks or deployment integrations) may be installed at your discretion and do not process personal data unless you configure them to do so.

9. Your Responsibilities

• Ensuring your use of our Services complies with all applicable data protection laws.
• Not submitting prohibited or regulated sensitive data to our platform unless you have received written authorization from NOLA AI.

10. Updates to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through our platform. Continued use of the Services after such changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

Email: admin@nola-ai.com
Website: www.nola-ai.com
Address: 840 Camp Street, New Orleans, LA 70130